Policies & Procedures 

Cancellations

Kindly provide at least 24 hours notice if you need to reschedule or cancel an appointment. 72 hours notice for group cancellations.

A service canceled upon arrival will be charged in full. 

No Shows

Clients who fail to show for appointments or cancel with less than 1 hour notice, may be asked to pre-pay for future services. First time, no show clients will be asked to pre-pay for future appointments.


When To Arrive

Please plan to arrive 10 minutes prior to your reservation to allow time for checking in, using the restroom, filling out medical history forms and getting settled.


Late Arrival Policy

In order to remain on schedule for all our clients, we may shorten your service time if you are late for your appointment. The service price will be charged in full.


Children

Children under 8 years old, who are not receiving a service, must be supervised by an adult, not receiving a service, and remain on the porch or waiting area. Children cannot accompany you to your Salon or TREATMENT ROOM services unless also receiving a service. Children under 8 are not allowed in TREATMENT ROOM areas at any time.


Children under 18 years old are considered a minor. A parent or guardian must be present IN THE TREATMENT ROOM (but not receiving a service) for the duration of the service and must sign a consent form for the minor to receive the service. Excludes face waxing, makeup applications and hair services.


This Is A Professional Beauty Establishment

If a service provider feels that a client is behaving inappropriately, they are authorized to stop the treatment immediately.


Cell Phones

We want Plush to be a tranquil and stress-reducing experience for all. We request that you turn your cell phones to vibrate or silent and only conduct a conversation in the waiting area or outside. Please use headphones if you’re watching videos.


TREATMENT ROOM- Only the client receiving a service is allowed in Room, Exception: clients with a disability.


SALON- Only the client receiving a hair service is allowed in the shampoo room, at the styling stations and in the color processing area. Exception: clients with a disability.


For Your Protection

We regret that we cannot be responsible for loss or damage to personal items


Communicating Your Suggestions And/Or Preferences

We welcome your constructive feedback! You can email us at [email protected] or speak with us in person.  It is our goal to exceed your expectations.

Alcohol

No alcohol is allowed at Plush under any circumstances

 

Food and Beverage

We are happy to provide complimentary coffee, tea and water. Sandwiches, meals, etc are not permitted in( treatment rooms)


Forms Of Payment Accepted

We are happy to accept Mastercard, Visa, American Express, Debit Cards, Cash and Gift . We do not accept personal checks.




All Prices are Subject to Change.

PBHS Management